Contact-Us

I placed the order myself

We invite you to register your return via our return portal: https://urbancircusparis.returnscenter.com/

I received this order as a gift

Please approach the person who placed the order so they can provide you with the order number and associated email to proceed with the return on our return portal: https://urbancircusparis.returnscenter.com/
My order has not yet been shipped
Your orders are prepared from Monday to Friday, excluding public holidays.
We do our best to send your order as quickly as possible.

You will receive an email when it is shipped.
Average delivery times are 3 to 4 days in France, please allow a few extra days for other countries.
My order has been shipped
You can track the progress of your delivery directly from your customer account, or via the link found in the shipping confirmation email.

Once shipped, your order will be delivered within 3 to 4 days in France by our carrier.

For deliveries outside France, delivery times may be slightly longer.
For international deliveries, the recipient may have to pay customs fees, depending on the laws of the destination country.
My product is under warranty (purchased on www.urban-circus.fr less than two years ago)

We invite you to register your return via our return portal: https://urbancircusparis.returnscenter.com/

My product is no longer under warranty
Please approach customer service so we can advise you on the steps to follow.
Product information

Feel free to reach out via chat for a faster response. Otherwise, please write to support.
Exchange/return of an in-store purchase

If you purchased from one of our partner stores, please approach them directly with your invoice / receipt.